If this is your first time to be assigned on an essay on ITIL Change Management, it is
inevitable to be baffled. Nevertheless, imagine the topic ITIL Change
Management is not as intricate as it sounds. So what is ITIL Change Management?
This is the first question that you must answer to, prior to embarking on the
journey to writing an essay on ITIL
Change Management. ITIL is the acronym for information technology
infrastructure library. Its main objective is to enhance the efficiency of
handling all changes by implementing on standardized methods and procedures.
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Consequently, ITIL change management evaluates possible risks that
are associated with change. It also identifies the possible causes of changes
required in IT services. ITIL change management also maintains records of
changes hence making it reliable. As such, ITIL change management enhances
accurate information as well as accurate time frames of the change. It also boosts
smooth changes with minimal disruption of the working process.
The service desk is one of the basic features of Information
technology infrastructure library. It is
composed of features like the data integrity, single point of exist, and single
point of entry among others. It also plays the role of informing customers on
the progress and advising them on work. Its main objective is to handle
incidents and requests. It also provides interfaces for other ITSM processes.
The
application management is another feature of Information technology
infrastructure library. It purposes to
improve the overall quality of IT software development. Again, it supports the development of Information
technology infrastructure library through the
lifecycle of software developments projects. Besides, the
software asset management (SAM) integrates people and processes technology it
includes maintaining software license and license compliance. It is also
responsible for tracking inventory and software asset use.
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